Client & Account Management

Keeping the clients you fought to win. Account leadership, expectation setting, and the difference between servicing a client and leading one.

Vibes, Vision & Values

So, You Landed A New Client - WTF Is Next?

Aug 4, 2026

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7 min read

So, You Landed A New Client - WTF Is Next?

It sounds really simple. They said YES. Now what do you do?

Tim Kilroy

Client & Account Management

Information Is Free. Context Is Expensive.

Jun 16, 2026

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6 min read

Information Is Free. Context Is Expensive.

You've got to be the Jensen Huang of your agency.

Tim Kilroy

Return On Understanding

Jun 12, 2026

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5 min read

Elon Won Capitalism - Who Cares?

Elon Musk is a trillionaire; you and your client aren't on the same page. What matters more?

Tim Kilroy

Discovery Calls

May 19, 2026

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6 min read

Read The Room

Not understanding your audience is a sales killer.

Tim Kilroy

Hiring & Teams

The Three Body Problem - Don't Let Your Agency Crash & Burn

Feb 17, 2026

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12 min read

The Three Body Problem - Don't Let Your Agency Crash & Burn

Small Changes Can Bring Bring Giant Catastrophes But A Making Your Orbit a Little Bigger Can Keep Your Agency Safe & Your Client Happy

Tim Kilroy

Agency Challenges

Nov 18, 2025

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12 min read

Client Leadership Is A Bit of Magic

Want better margins, happier clients & less stressed employees? Then lead...

Tim Kilroy

Agency Positioning Insights

+13

Oct 31, 2025

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17 min read

Boo! 100 Things for the 100th Issue

This has happened fast - and I am happy you are here!

Tim Kilroy

Agency Positioning Insights

Oct 24, 2025

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13 min read

**You Don't F*cking Work For Them**

Seriously, you don't. You work with them

Tim Kilroy

Client & Account Management

Nov 13, 2024

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5 min read

The Secret Lives of Account Managers

They aren't just the every day POC - they have superpowers

Tim Kilroy

Agency Finance

Oct 8, 2024

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5 min read

All Aboard!

Client onboarding is the leading indicator of LTV

Tim Kilroy

Client & Account Management

So, You Landed A New Client - WTF Is Next?

Information Is Free. Context Is Expensive.

Elon Won Capitalism - Who Cares?

Read The Room

The Three Body Problem - Don't Let Your Agency Crash & Burn

Client Leadership Is A Bit of Magic

Boo! 100 Things for the 100th Issue

**You Don't F*cking Work For Them**

The Secret Lives of Account Managers

All Aboard!

Agency Inner Circle

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